Q&A

Looking for a specific product, or curious to learn more about us? Here you’ll find a list of our most common questions. If you feel that you Frequently Asked Questions
Q1: Why does Secret Hair Co not accept returns on opened products?
A: Ensuring the absolute purity and quality of our products is pivotal at Secret Hair Co. Once a package is opened, the hair is exposed to environmental elements that may compromise its pristine condition. This policy safeguards every customer’s experience, ensuring you receive authentic, untouched hair.

Q2: Can I exchange a product if I select the wrong shade or length?
A: Yes, products can be exchanged if they remain unopened and are returned within [time frame]. We encourage utilizing our detailed shade guides and consulting with our customer support team to find your perfect match.

Q3: How do I ensure that I’m selecting the right product?
A: Our website offers a comprehensive guide and insights on selecting shades, lengths, and styles. For further personalized assistance, our customer support is delighted to assist you in making the perfect choice.

Q4: How do I care for my Secret Hair Co extensions, wigs, or toupees?
A: To maintain the natural luster and quality of your Secret Hair Co pieces, utilize gentle, sulphate-free hair products and ensure regular, mindful maintenance. Detailed care instructions are provided with every purchase.

Q5: Are all hairpieces truly from a single donor?
A: Absolutely. At Secret Hair Co, every product is crafted from 100% real hair from a single donor, ensuring consistency, quality, and unparalleled realism in every strand.

Q6: Can I color or style Secret Hair Co’s hairpieces?
A: Yes, our hairpieces can be styled and colored as they are made from 100% real hair. However, we recommend consulting with a professional stylist and conducting a strand test to prevent undesired outcomes.

Q7: How do I track my order?
A: Once your order is dispatched, a tracking number will be sent to your registered email, allowing you to monitor your package’s journey to you.

Q8: What if my package is lost during shipping?
A: Please contact our customer support with your order and tracking number. We are dedicated to ensuring your Secret Hair Co experience is seamless and will assist in resolving the issue promptly.

Q9: Can Secret Hair Co hairpieces be worn by individuals with sensitive scalps or allergies?
A: Our hairpieces are crafted with utmost care and quality control. However, specific sensitivities vary, and we recommend consulting with a specialist or testing the product in a small section before full application.