Store Policies

Welcome to Secret Hair Co, where your enchanting secret of lush, authentic hair is thoughtfully crafted and meticulously protected. To ensure every strand that reaches you is of the utmost quality and purity, we’ve implemented a set of policies that safeguard your experience with us:

Purchases and Returns:

Unopened Products:

We gladly accept returns of unopened, unused products within [time frame, e.g., 30 days] of purchase, ensuring a full refund (excluding shipping costs).

Opened Products:

Due to our stringent adherence to hygiene and quality assurance, we regret that we are unable to accept returns of products once they have been opened. Ensuring that every strand of hair you receive is untouched and uncontaminated is our priority.

Why No Returns on Opened Products? In the world of authentic, 100% real hair extensions, maintaining the sanctity and purity of every strand is pivotal. Once a package is opened, the hair is exposed to various elements and potential chemical interactions that may compromise its quality and safety. Your health and safety, and ensuring you receive a product that adheres to our meticulous standards, are paramount to us at Secret Hair Co.

Shipping:

Products will be dispatched within [time frame] following order confirmation.
A tracking number will be provided for you to trace your secret’s journey to you.
For any delays or issues during shipping, kindly contact our customer support, and we will assist you diligently.

Product Authenticity Guarantee:

Every strand at Secret Hair Co is guaranteed to be 100% real hair from a single donor, with all cuticles impeccably aligned, ensuring you receive nothing but unparalleled authenticity and quality.

Customer Support:

Your seamless journey with Secret Hair Co is our aspiration. For inquiries, support, or to share your beautiful stories with us, please reach out through [contact details].

We’re grateful to be entrusted with your secret and are dedicated to safeguarding it with strands that whisper of genuine elegance and assured quality.